Signature
Programs
Purpose Built Programs
Driving Performance Credibility & Leadership
ZEMYD’s Signature Solutions are our most trusted, high-impact programs, each curated with deep industry insight, regulatory alignment, and frontline experience. These programs are developed in response to recurring banking challenges across compliance, customer engagement, service consistency, and national integration. Delivered with structure, rigor, and real-world relevance, they’re the gold standard of banking excellence in the UAE and GCC.
What
We Offer
Compliance
Accreditation
A structured compliance program tailored for bank staff across functions to ensure consistent application of regulatory knowledge, internal policies, and ethical conduct. This program helps institutions align with CBUAE and other regulatory frameworks by instilling a compliance-first culture.
Participants undergo case-based learning, regulatory updates, and control testing simulations, culminating in an internal accreditation that can be tracked across the HR system. Customizable across roles such as front liners, operations, and risk teams.
Sales Leadership
Certified Relationship Banker (CRB)
The CRB is a result-driven development program for personal and priority bankers, designed to enhance financial advisory, solution selling, and customer relationship management skills. The curriculum spans banking product mastery, customer needs discovery, service etiquette, and cross selling strategies, all mapped to real KPIs.
CRB supports performance uplift in portfolio growth, revenue, and NPS (Net Promoter Score), with embedded manager feedback and certification exam.
Certified
Islamic Finance Professional (CIFP)
CIFP empowers banking professionals with an applied, modern-day understanding of Islamic finance principles and product structures. The program covers Islamic contracts (Murabaha, Ijara, Mudarabah), Sharia governance, compliance mechanisms, and portfolio implementation strategies.
This program also includes a practical module on Islamic vs. Conventional banking with a case-based lens for UAE- based operations. A must-have for Islamic banking units and Sharia-aligned institutions.
C & B Suite
Executive Leadership Suite
This solution targets Board members and C level executives with a concise, strategic learning experience in governance, digital transformation, risk oversight, and enterprise leadership.
Sessions are high-impact, short-duration formats, supported by case discussions and boardroom scenarios. The program is ideal for leaders navigating transformation, regulatory shifts, and growth. It can be delivered virtually in-person, with tailored session plans for CXOs and B level successors.
Teller
Excellence Program (TEP)
TEP is ZEMYD’s frontline empowerment journey that helps tellers own their role as brand ambassadors. It enhances customer handling, product awareness, compliance, and fraud prevention through live simulations and operational walkthroughs. Tellers graduate with real confidence, better transaction accuracy, and improved service metrics. Includes: soft skills training, branch workflow familiarization, and escalation protocols. Can be delivered in English or Arabic.
National Integration
Excellence Program
This role-based, culturally sensitive program focuses on seamlessly integrating UAE Nationals into core banking operations from onboarding to capability-building and career development. The program blends technical banking knowledge, service excellence, and performance coaching within a structured nationalization agenda. Ideal for banks investing in Emiratization with measurable engagement plans (6 to 12 months). Delivered with progress tracking and senior stakeholder alignment.