signature Programs

Teller Excellence

Program (TEP)

A Progressive Learning Journey for

Branch Operations Excellence

At ZEMYD Academy, we understand that the branch experience begins at the counter, and ends with operational excellence. The Teller Accreditation Program is our specialized solution crafted to empower front office banking staff with the tools, systems knowledge, and customer engagement skills required to deliver service excellence and maintain robust operational control. But we don’t stop at tellers.

This program is designed as the foundation of a progressive career track that supports the growth and transformation of

  • Tellers
  • Branch Operations Officers
  • Branch Operations Managers

Each level builds upon the other, ensuring that your branch network is staffed with technically competent, regulation compliant, and customer-sensitive professionals.

Program

Highlights

To enable frontline staff , especially fresh graduates and junior officers , to become certified, multi role capable, and confident banking professionals through a blended learning path that includes:

  • Technical mastery
  • Risk awareness
  • Core systems fluency
  • Customer centric service behavior

Teller ExCELLENCE Program

Core Features

Structured Curriculum

  • Cash Handling & Till Control
  • Vault Access Protocols
  • Voucher & Entry Lifecycle
  • Cash Deposit & Withdrawal Procedures
  • Foreign and Cross Currency Transactions
  • Finacle System Navigation & Reports
  • High Risk Account Handling & AML Awareness
  • 5S Workplace Management for Teller Desks

Boardroom & Governance Engagement

  • Interactive workshops
  • Real case simulations
  • Video based micro learning for complex procedures
  • Hands on exposure to operational tools and systems

On Job Training (OJT)

  • Apply learned concepts in real time
  • Practice dual control protocols
  • Manage branch workflows from customer interface to back end reconciliation

Tools & Techniques

  • Teller balancing reports
  • Denomination slips & Z prints
  • Entry posting & SIG CAP validations
  • Finacle based transaction processing

Career Progression

Pathway

ZEMYD’s Teller Excellence Program is not a standalone initiative , it is the first milestone on a broader
operational leadership pathway. Participants who successfully complete the teller stage may transition into:

Branch Operations Officer Pathway

Advanced risk, compliance, and back office coordination

Branch Operations Manager Track

Branch audits, control ownership, and leadership of operational teams

Why ZEMYD?

With years of experience in designing tailored accreditation journeys for leading banks, ZEMYD blends industry relevant content, operational practicality, and personal development to ensure your frontline team is ready , not just to serve, but to grow.

Because operational excellence begins with capability